Returns & Exchanges
At Flowers.ie, we strive for complete satisfaction with every floral arrangement, but if your order arrives damaged or fails to meet our freshness standards, we offer a dedicated resolution process to ensure your peace of mind.
Contact Customer Support
Notify our team within 24 hours of delivery by emailing your order number and clear photographs of the flowers to our support department.
Quality Assessment
Our floral experts will review the submitted images to verify the condition of the blooms and determine the appropriate course of action based on our freshness guarantee.
Choose Your Resolution
Once approved, you can opt for a complimentary redelivery of a fresh replacement bouquet or receive a full refund to your original payment method.
Processing Completion
Refunds are typically processed within 3-5 business days, while replacement orders are prioritized for the next available delivery slot in your area.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing